Hailijia Dental responds to multiple store closures: rapid expansion led to tight capital chain, refunds difficult to achieve in short term.

Source: Fujian Comprehensive Channel "First Help Group" program

[SOURCE] On April 25, 2026, the head of Hailijia Dental made an official response on Fujian Comprehensive Channel's "First Help Group" program regarding the closure of multiple stores in Fuzhou, Xiamen, and Quanzhou, proposing six solutions. However, there is still no timeline for short-term centralized refunds, leaving hundreds of parents seeking rights protection in a state of prolonged waiting.

[SOURCE] According to netizen reports, starting in March 2026, the chain brand Hailijia Dental, which focuses on early orthodontic treatment for children, closed multiple stores in Quanzhou, Xiamen, and Fuzhou, Fujian. As reported by Xiamen TV's Special News Square program, as of now, all stores in Quanzhou and Xiamen have been shut down, involving over a thousand pediatric patients and an estimated pre-collected treatment fee of around 30 to 40 million yuan.

Source: Xiamen TV Special Zone News Square program

[SOURCE] On April 10, the Quanzhou Fengze District Health Bureau summoned the company's headquarters, demanding a rectification plan be submitted within a deadline. On April 13, founder Huang Wei issued an apology on Hailijia Dental's official platform, acknowledging that the crisis was caused by "blind expansion, management failure, and a broken capital chain." He stated that the company would not abscond or disappear, would scale back operations, retain core service stations, and establish a self-rescue fund to ensure the treatment of pediatric patients and employee salaries.

Source: Beaver Home Dental official platform

[SOURCE] Regarding follow-up appointment arrangements, the head of Hailijia Dental stated on Fujian Comprehensive Channel's "First Help Group" program on April 24 that after the closure of stores in Quanzhou and Xiamen, an online medical team has been established to provide remote consultation, diagnosis, and follow-up services. Under the coordination of local health commissions and industry associations, the company is actively liaising with qualified private medical institutions, with details of offline continuation plans currently under negotiation. In Fuzhou, the head of Hailijia Dental noted that the Aixin Sea (Lotte Harbor) store remains in normal operation, with key medical staff from across the city deployed to the site to fully accommodate pediatric patients from the three regions. A new offline diagnosis and treatment site is expected to be added in the Gulou District within a month. On the issue of refunds, the head of Hailijia Dental stated that due to the overall operational situation, large-scale centralized refunds in the short term are "somewhat difficult." The company's primary task is to ensure that all children under treatment complete their full course of therapy, and it hopes consumers will allow a transition period.

[SOURCE] Additionally, the head of Hailijia Dental indicated that the company plans to introduce a pay-per-visit and installment payment model in the future. At the same time, it aims to leverage nearly 170,000 pediatric patient visit records and multiple invention patents to engage with industrial and financial capital, while seeking government support policies. Regarding data security, the head stated that all diagnosis and treatment data is stored on Alibaba Cloud servers, and the system management authority will be transferred to regulatory authorities for unified oversight in accordance with regulations. For medical record retrieval, consumers can submit their personal email addresses to the front desk or community customer service, and staff will organize and package the records one by one after work hours before sending them out.